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New internal data analysed by 247 Travel Partner Desk (247tpd), a BPO provider exclusively focused on the travel industry, reveals that specialized travel support agents achieve resolution quality rates of up to 90%—and even 100% in certain cases—compared with 69% for AI-only solutions, as heatwaves sweeping across much of Europe trigger operational disruptions and increase pressure on customer service teams during the busiest travel period of the year.
“Over the past few weeks, extreme temperatures have led to rail cancellations and delays in countries including France and Germany, operational disruptions at European airports, and the temporary closure of several tourist attractions and landmarks.
“Over the past few weeks, extreme temperatures have led to rail cancellations and delays in countries including France and Germany, operational disruptions at European airports, and the temporary closure of several tourist attractions and landmarks.